Segments

Segments – Synergy Short Courses: Build your own Programme

With over 100 Segments on offer across multiple Skill Sets all delivered in short 90 minute sessions “In House”

The Choice is Yours: Synergy provides fully flexible options for you to choose the sessions to suit your business’s needs, with 4 segments delivered in one day or alternatively choose to build a programme over several days with a simple flat fee structure.

Build a Segments Programme over multiple days and multiple skill sets at a discount
If you want to plan an induction or refresher programme for your employees Synergy is always willing to help you along the way and build the programme with you, the more days you plan the more cost effective it can be – Ask us for more details about long term joint programmes and the discounts they attract.

Choose 4 Segments from a single Skill Set
Decide on a Skill Set whether it’s a day of Business Basics, Business Skills, a day of Customer Service or Team Performance or simply a day of Personal Performance

Or

Choose 4 Segments from across the whole range
Maybe you’d prefer a mixture of session from across the Skill Sets? The choice truly is yours

Segments
· Four 90 Minute Segments
· Delivered in a single day “In House”
· Up to 20 people a session

Take a look at our 100 plus Segments from the Skill Sets below and email us via mail@groupsynergy.co.uk to take full advantage of these great short courses. Were always happy to help plan your event in whatever way you need:

For more information, check out the website www.groupsynergy.co.uk or Contact us to set up a meeting to look into this further.

Business Basics

Time Management

• Rules of being good with Time
• Get You Organised
• Create More Hours in a Day
• Managing Yourself and Others
• Multi-Tasking

Telephone Skills

• Preparation before making that Call
• Telephone Rapport
• Project a Professional Image
• Handling Difficult Calls
• Tone, Timbre, Timing and Tension

Communication Skills

• Focus on what you want
• Verbal and Non-Verbal Communication
• Listening Skills
• First Impressions Count are lies
• Questioning Skills
• Listening Skills

Body Language

• Basic Principles
• What we say with our bodies
• Head & Face Micro Muscle Clues
• Eye Contact
• Use of Space
• Hands & Arms
• Confidence & Enthusiasm

Writing for business

• Getting started and structured
• Write with Style
• Writing Business Letters
• Writing Emails Structure
• Benefits & Pitfalls

High Performing Teams

• Tuckman’s Team
• Coaching to Grow
• Emotional Intelligence
• Managing Upwards
• Talent Management

Being Assertive

• What is Assertiveness?
• Your Rights and of Others
• Assertive Behaviour
• Recognising Assertiveness
• The Barriers
• Some Practical Approaches

Being Confident

• Challenging Yourself
• What is Confidence?
• What Affects your Confidence?
• What Undermines my Confidence?
• Boosting Your Confidence
• Managing your Mood
• Dealing with Criticism
• Being Confident Quiz

Team Development

• Stage 1 Forming
• Stage 2 Storming
• Stage 3 Norming
• Stage 4 Performing
• Stage 5 Adjourning

Keeping Motivated

• What is Motivation?
• Setting your Motivational Level
• Avoiding Procrastination
• Tips to Motivate Yourself
• How do you best motivate yourself

Decision Making

• Group Decision Making
• What Stops us from Making Decisions
• Intuitive Decision Making
• Pros and Cons
• 5 Tips for Better Decisions

Mental Toughness

• What is Mental Toughness?
• Four Core Components
• Measure of Mental Toughness
• Dealing and Coping with Stressors

Life Skills

Stress Management

• What is Stress?
• Pressure v Stress
• Managing Stress
• Stress Techniques
• Recognising the Signs

Work Life Balance

• Work Balanced Explained
• How Balanced are you Now?
• The Business Case
• What’s Stopping You?
• 6 Steps to Balance

Goal Setting

• Goal Setting
• Why is Goal Setting Important?
• Goals Come in Different Sizes
• Getting your Goals
• The Ultimate Goal
• Goal Setting Quiz

Your Personal Brand

• Why Do It?
• Establishing your Personal Brand
• What are you Good at?
• Defining your Values
• Develop your Vision
• Building your Brand Reputation

Networking

• Networking explained
• What are the benefits?
• How to get started
• Before you go to an event
• For the shy or quiet types
• Branding yourself
• Networking Quiz

Leading the Team

Communication

• Taking Notes
• Exchanging Information
• Using Mind Maps
• Listening Effectively
• Giving Presentations
• Communication Methods
• Communications Quiz

Decision Making

• Identifying Responsibilities
• Generating Ideas
• Gathering Information
• Making Decisions
• Monitoring Progress

Effective Delegation

• Delegation Process
• Task Selection
• Accountability
• Briefing Effectively
• Progress Monitoring
• Providing Support
• Effective Delegation Quiz

Meeting Management

• Meeting Aims
• Informal Meetings
• Formal Meetings
• Selecting Attendees
• Agenda Preparation
• Running a Meeting
• Meeting Participation
• Taking Minutes
• Meeting Management Quiz

Managing your Team

• Appraisals
• Setting Objectives
• Coaching
• Mentoring
• Conflict Management

Serving the Customer

Customer Service Principle

• Why Customer Relationships Matter
• Why Customer Service should Matter to you
• Who are your Customers? And why?
• Maintaining your Reputation
• Consistency of Service
• Quality of Service
• Managing Customer Expectations

Improving Customer Service

• What can i Do?
• Developing Strategies
• Focused Culture
• Staff Development
• Approachability and Credibility
• Building Rapport
• Measuring Quality
• Keeping Ahead

Customer Interaction

• Developing Customer Relations
• Meeting your Customers
• Telephone your Customers
• Emailing your Customers
• Listening to your Customers
• Questioning Skills
• Choosing your Question
• Getting Customer Feedback